Thursday, February 26, 2009


Dear 'Netvibes', you wanted some feedback as to why I wanted you to delete my account:

You spammed me without asking - I presume I didn't authorise this, seeing as the email account concerned is my fast response/low spam account that I use to have notifications piped to Twitter - not one I like to see great screeds in, telling me how awesome you are.

No option to delete my account on your site, just a generic feedback form with the 'cancel my account' option hidden in a dropdown. It's not 'feedback' or an 'inquiry' - I think I'd call it an 'action'.

After I declined the invitation on the form to specify just why I wanted you to delete my account, you emailed me to tell me you'd delete my account after I had.. wait for it.. told you why I wanted you to delete my account. Do you see a problem here? How about this - I'll email you telling you I've hidden my feedback 'somewhere' on the internet.

Also, I disliked the banner at the top of your site suggesting I make it my homepage and requiring a mouse click to make it go away, or paradoxically for an automatic banner, to remind me later. It's 2009 - I know how to set my homepage and my time is more precious than you seem to think. This bit may seem too minor to complain about and I can see how it could be nice for someone with less technical acumen, but it's not a good fit for me. I'm one of those people who like to take in a lot of information in a short amount of time, someone who likes to use information aggregation services - you know, like yours.

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